Privacy Policy

What information we collect.

We may collect personal information when you request a quote, contact us, place an order, request propane delivery, or otherwise communicate with us. This can include your name, phone number, email address, service or delivery address, ZIP code, propane-service details, and the information included in your message.

We may also receive limited technical information when you use the website, such as your IP address, browser type, device information, and website activity. This information may be collected through website hosting logs, cookies, or similar technology.

Do not submit full payment-card information through a general website contact form. If payment is accepted by phone or another approved method, it should be handled through the appropriate secure payment process.

How we use personal information.

We may use personal information to respond to questions, prepare or fulfill propane-service requests, coordinate delivery or service, communicate about an order or account, provide customer support, send service updates, and improve our operations.

With your consent where required, we may also use your contact details to send marketing communications. You can opt out of promotional emails by using the unsubscribe method in the message or by contacting us directly.

When information may be shared.

We may share personal information with providers that help us operate our business, such as website hosting companies, communications providers, delivery or service partners, payment processors, customer-management platforms, and IT or security vendors. These providers may use information only as needed to perform services for us or as otherwise permitted by law.

We may also disclose information when necessary to comply with law, respond to lawful requests, protect the safety or rights of customers and the public, prevent fraud, or complete a permitted business transaction.

Propane Delivers does not sell personal information to outside marketers or allow them to use your information for their own independent marketing purposes.

Security and retention practices.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmitting or storing data is completely secure, so please avoid sending highly sensitive information through a general website form unless we specifically provide a secure method for it.

We retain personal information for as long as reasonably necessary to respond to requests, provide service, maintain business records, resolve disputes, enforce agreements, or meet legal and regulatory obligations. Retention periods may differ depending on the type of information and the reason it was collected.

Your privacy choices and rights.

Depending on where you live and applicable law, you may have rights to request access to, correction of, or deletion of personal information we hold about you. You may also have the right to opt out of certain marketing communications, withdraw consent where applicable, or ask questions about how we use information.

We will not discriminate against you for exercising applicable privacy rights. We may need to verify your identity before processing a request and may retain information when required or permitted by law.

Cookies and similar technologies.

Cookies are small files that may help a website remember preferences, support core features, understand usage, and improve performance. You can control cookies through your browser settings. Disabling certain cookies may affect some website features.

The current website template does not include advertising pixels or customer-account tracking. Update this policy before enabling analytics, advertising, chat, payment, account, or other third-party tools that collect or receive personal information.

Text messaging communications.

If you provide a mobile number and separately agree to receive text messages, we may send service-related messages such as appointment updates, delivery notices, order confirmations, receipts, or account information. Promotional text messages, if offered, require the consent required by applicable law.

You may opt out of text messages by replying STOP, following the instructions in the message, or contacting us. Message and data rates may apply. Opting out of marketing texts does not affect non-text communications required to complete an existing service request, where permitted by law.

Links to other websites.

Our website may link to websites operated by third parties. Their privacy practices are governed by their own policies, not this one. Review the privacy policy of each third-party site before sharing personal information.

Changes to this Privacy Policy.

We may update this policy to reflect changes in our website, services, or legal obligations. When we make changes, we will post the revised policy and update the “Last updated” date above.

Contact Propane Delivers.

For privacy questions or requests, contact Propane Delivers using the information below. Do not use this contact method for an active propane emergency.